355bet's Privacy Policy

We collect various types of information for registration and service delivery on the 355bet platform. The purpose of collecting this information is to provide you with accurate and secure service.

1.1 Information You Provide Directly

When you create an account or use services on 355bet, we may collect the following information:

• Full name and date of birth (for age verification — minimum age to use the service is 21+)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial information — bKash, Nagad, Rocket, or Upay number, bank account details
• Profile photo (optional)

1.2 Automatically Collected Information

Some information may be collected automatically while you use your device and the platform:

• IP address and device type
• Browser version and operating system
• Login time, session duration, and navigation activity on the platform
• Information obtained from cookies and similar tracking technologies

1.3 Transaction-Related Information

Information relating to deposits, withdrawals, and gaming activity is stored securely in our systems. This includes transaction amounts, dates, methods, and the details of the associated accounts.

355bet uses the information collected for the following legitimate purposes:

2.1 Account and Identity Management

Information is used to create and manage your account, verify your identity, and confirm your age. Service is not provided to those under 21 years of age.

2.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals. Currently, transactions on our platform can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Details of each transaction are stored securely in encrypted form.

2.3 Service Improvement

By analysing your usage patterns, we work to improve the features and functionality of the platform. Individual identities are never revealed in this analysis.

2.4 Customer Support and Communication

Our support team uses your contact information to respond to any issues or questions you have. 355bet's live chat and email support are available 24/7.

2.5 Promotional Communication

If you have agreed to receive messages about bonuses and promotions, relevant information may be sent to your mobile number or email. You may withdraw this permission at any time.

355bet takes industry-standard technical and administrative measures to ensure the security of your information.

3.1 Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption, which keeps all data exchanged between the website and your device secure. Financial information is stored on separate encrypted servers.

3.2 Access Controls

Only authorised staff may access user information for specific, necessary purposes. Every access is logged and regularly reviewed.

3.3 Security Monitoring

Our systems are under 24/7 security monitoring. Any unusual activity is automatically detected and the necessary action is taken.

3.4 Data Retention Period

Information is retained for as long as your account is active and, after that, for a defined period as required by law. Once the required period has ended, information is securely deleted.

355bet never sells your personal information. However, in specific circumstances, limited information may be shared with trusted third parties:

4.1 Payment Processing Partners

Necessary information is exchanged with payment services such as bKash, Nagad, Rocket, and Upay to complete transactions. These partners follow their own privacy policies and may not use your information beyond our instructions.

4.2 Technology Service Providers

We use specialist providers for server hosting, data analysis, and security services. These providers work with us under legal agreements and are required to maintain the confidentiality of your information.

4.3 Legal Requirements

If we are required to disclose information under a valid legal authority order or relevant legal obligation, we will do so. In such cases, we will make every effort to notify you in advance where possible.

The 355bet website and app use cookies and similar tracking technologies. These technologies help improve your experience.

5.1 Essential Cookies

These cookies are essential for running the core functions of the platform — such as maintaining login sessions and ensuring security. Disabling them may prevent the platform from working correctly.

5.2 Analytical Cookies

Analytical cookies are used to understand which pages are used most and where issues exist on the platform. This information is processed in aggregate and individual identities are not revealed.

5.3 Cookie Controls

You can manage cookies through your browser settings. However, please note that disabling essential cookies may disrupt core functions such as login and payment.

You have certain important rights regarding your personal information, which 355bet respects.

6.1 Right to Access Information

You may view the information stored in your account at any time. This information can be requested through account settings or via our support team.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. Supporting documents may need to be submitted to correct identity-related information.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately.

6.4 Right to Opt Out of Promotional Communication

If you do not wish to receive messages about bonuses and promotions, you may request to opt out at any time through account settings or via our support team.

All 355bet services are intended only for those aged 21 or above. We never knowingly collect or store information from minors.

If we are informed that our system contains information belonging to a person under 21 years of age, we will immediately close that account and delete the associated information. To learn more about responsible gaming practices, read our Responsible Gaming Guidelines.

This privacy policy may be updated as technology, law, or our services change. For any significant changes, we will notify you by email or app notification.

Each version will include the date of changes. Continuing to use the platform after a change means you agree to the updated policy. If any change is not acceptable to you, you may request to close your account.

For common questions, visit our FAQ section, where you will find answers to many questions about accounts, payments, and privacy.

If you have any questions or concerns about this privacy policy or your personal information, please contact us.